![]() Check the sound card to ensure that it's seated properly. 2) Right-click the speaker icon in the notification area of your taskbar, and then click Sounds. Gently clean the jack using a cotton swab: snip off one end so that only a small portion of cotton remains and dip in a small amount of rubbing alcohol. If it is, follow the following steps to enable it: 1) Make sure your headphone is connected to your PC. If you hear crackling with another headset, the cause may be a dirty, cracked or worn jack, or a problem with your computer's sound card. Plug a different headset into the device. You may need an external amplifier to supply the correct amount of power to drive the headset. If you are using a desktop computer, test with a different sound card. If the problem stops, the issue may be either that the volume was too loud for the headset to handle, or that the device's amplifier doesn't have enough power to drive the headset. Turn the volume down on your computer or device. If you do, looping the wire and taping it down at the point of the loose connection may temporarily stop the noise until you can have the connection re-soldered or replace the headset. Wiggle the cord at the plug and at the headset while moving the mic to see if you can locate the loose connection. If the problem occurs only when you speak, and your callers hear the static as well, the issue is with the mic. If you still hear the crackling, the problem is likely a loose wire somewhere in your headset or cord. If you still cannot hear any playback sound, please download Settings File 2 and load it up in Saffire Control, ensuring that the sound from your computer is being played back either on channels 5/6 (Headphone output 1) or 7/8 (Headphone output 2).Plug the headset into another computer, a smartphone or other device and determine whether the problem persists.(NB: Pressing the “S/CARD” button in Saffire Control will set each output pair’s crossfader to the extreme right position and route audio channels to their respective outputs on the Saffire, as outlined in the above 2 stages).Download them and install, just like any other software. This is the horizontal slider in each output section, and it needs to be set to its right-hand position. Fix no audio output device is installed: In case if you do not see any audio driver installed under Sound, video and game controllers, go to your device manufacturer’s website and search for audio drivers for your system model. To hear the sound being played back from your computer you will need to ensure that the input/playback balance control is set to playback.Are you sending Audio to the correct outputs? The headphone outputs are outputs 5/6 (Headphone output 1) and outputs 7/8 (Headphone output 2).Have you got your Saffire selected as the Audio Input/Output device on your computer and/or your software? If you are unsure, please consult the manual for the software that you are using. If you can get sound out of your headphones from your inputs, but not from your computer, please go through the following steps: Have you checked your headphones on another device to confirm that they are not faulty?.If you still can’t hear anything, please download Settings File 1, and load it up in Saffire Control.You also need to ensure that the output is not dimmed or muted, that no other channels are soloed, and that the headphone output level is turned up on the front of your Saffire. It is worth noting at this stage that the headphone outputs are outputs 5/6 (Headphone output 1) and outputs 7/8 (Headphone output 2). If hardware control is turned on (the button marked “H” in each output section), the level in your Saffire software will be controlled by the “Monitor” control on the front of your Saffire. Please ensure that the output levels are all turned up sufficiently, both in the software and on the hardware.This should enable you to hear any audio entering the Saffire through the analogue inputs. All crossfaders will be in a central position and all of the inputs will be routed to all of the outputs. This will activate tracking (or recording) mode, where the Saffire outputs can be used to monitor a mix of inputs. ![]() If you cannot get any sound out of your headphones, either from the inputs, or playing back from a computer, please try the following steps: Article Applies to: Legacy Saffire (white front) ![]()
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